Overview

Are you unknowingly driving your customers away? Could subtle missteps be sabotaging your business without you even realizing it? Are there actions you're taking that discourage customers from returning or recommending your business to others? Could your business be missing out on the untapped goldmine within your current customer base? It goes without saying that customers are the lifeblood of any business. Lost customers translate to lost current and future income. This is not just limited to the potential revenue that the lost customers would have generated. This opportunity cost also includes lost revenue from potential first-time customers they could have introduced to the business, who in turn represent further forfeited opportunities. This is how the vicious cycle of lost revenue goes. Customer retention is the process of keeping customers and encouraging them to continue doing business with you. It is critical for any business and is the key to long-term success and growth. The main objective of the book is to empower businesses to effectively tackle churn (customer loss)-the silent killer of businesses-through a proactive focus on retention that prioritizes customers to deter them from leaving, stopping to use your products or services, or switching to the competition. Learn how to proactively manage churn by implementing this dynamic strategy that not only saves money but propels your business towards unprecedented success. By adopting best practices in customer experience and service, customer value management, marketing, communication and data-driven tools such as customer surveys and segmentation, you'll unlock the secrets to achieving customer success and maximizing your bottom line, ensuring that your business not only survives but thrives in today's competitive landscape!

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