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OverviewFull Product DetailsAuthor: Timothy L Keiningham , Lerzan Aksoy , Luke Williams , Alexander J BuoyePublisher: Wiley Imprint: Wiley ISBN: 9781119209867ISBN 10: 1119209862 Pages: 240 Publication Date: 14 December 2015 Audience: General/trade , General Format: Online resource Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTIMOTHY KEININGHAM is Global Chief Strategy Officer at Ipsos Loyalty, a professional services firm dedicated exclusively to customer experience, satisfaction, and loyalty. LERZAN AKSOY is Professor of Marketing at Fordham University Schools of Business. LUKE WILLIAMS is Vice President at Ipsos Loyalty, where he leads the day-to-day activity of large-scale research engagements. ALEXANDER BUOYE is Assistant Professor of Marketing at Fordham University Schools of Business. Tab Content 6Author Website:Countries AvailableAll regions |
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