Overview

Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process but moves it beyond mere quality to focus on total business excellence in 12 key areas. From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that theyAre getting it right. Case studies illustrate how Six Sigma has been successfully implemented in each key area.

Full Product Details

Author:   Keki R. Bhote
Publisher:   Amacom
Imprint:   Amacom
Edition:   Second ed.
Dimensions:   Width: 18.50cm , Height: 3.60cm , Length: 26.10cm
Weight:   0.967kg
ISBN:  

9780814406779

ISBN 10:   0814406777
Pages:   400
Publication Date:   22 January 2002
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Language:   English

Table of Contents

"""Part I 1. What Is Six Sigma? 2. The Need, Objective and Benefits of the Ultimate Six Sigma 3. The Origin, Development, and Renewal of Motorola's Six Sigma 4. The 'Hyped Six Sigma': From the Pure Six Sigma to the Sick Sigma Part II 5. Scope, Structure and Methodology of the Ultimate Six Sigma 6. Customers--From Mere Customer Satisfaction to Customer Loyalty 7. Leadership--From Stifling Micro-Management to Inspiring Leadership 8. Organization--From Taylorism to Freeing the Human Spirit 9. Employees--From Passivity and Boredom to Industrial Democracy 10. Measurement--From Traditional Indicators to Robust Metrics 11. Tools--From Obsolete Tools of the 20th Century to the Powerful Tools of the 21st Century 12. Design--From Historic Levels to Designs in Half the Time, Half the Defects, Half the Costs and Half the Manpower 13. From a Customer-Supplier Win-Lose contest to a Win-Win Partnership for the Entire Supplier Chain 14. Manufacturing--From Second Class Citizen to a Major Contributor to Business Excellence 15. Field--From an Appendage to Maximum Service to Down-Stream Stakeholders 16. Services--From a Black Hole of Little Accountability to a Productive Contributor 17. Results--From Mediocrity to World Class"""

Reviews

Author Information

"Keki R. Bhote is known world-wide as one of the fathers of the Six Sigma model. As Motorola's senior corporate consultant, he helped launch its Six Sigma process. Now, as President of Keki R. Bhote Associates, he has consulted with over 400 companies worldwide. He is the author of fifteen books, including World Class Quality, and in 1995 was named one of America's ""quality gurus"" by Quality Digest Magazine. Mr. Bhote remains consultant emeritus at Motorola. He lives in Glencoe, Illinois."

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