Overview

Any good manager feels an intuitive need to build trust inside his or her company and among employees. Self-improvement is an integral part of creating a trust-building climate and current books on leadership and corporate issues understate the importance of this element. Developing further the ideas in THE TRUSTED ADVISOR, the authors move from discussing how managers can make themselves and their company trustworthy to clients and customers to how they can build trust within an organization, between manager and colleagues, bosses, and employees. Instead of focusing on Business to Business, The Trusted Leader deals with building internal, managerial and organizational trust. The authors parse the different kinds of trust, give diagnostic ways to determine whether trust is missing and where it needs to be supplemented, and ways to restore trust when it has been betrayed. The book will contain numerous exercises and quizzes, as well as formulas that quantify the economies of trust and show its importance in an organization. Stories of managers and employees working through issues of trust in many different real-life situations cover many different corporate situations and scenarios (acquisitions, slowdowns, and internal and external crises), making this the most complete guide on the subject for managers.

Full Product Details

9780743235402

Table of Contents

Reviews

Carl Stern CEO, Boston Consulting Group Most of the many books on leadership are either vapid or worse, promising a silver bullet that just doesn't exist. Galford and Drapeau focus on a simple, empowering truth -- employees' and colleagues' trust in managers yields success. This highly useful guide to leading by building and mobilizing trust is at once pragmatic and inspiring. George Colony CEO, Forrester Research, Inc. This is precisely the right book at precisely the right time. Trust in American leaders hasn't been at such a low ebb since the Vietnam/Watergate era. Rob and Anne give clear direction on how trust will be rebuilt -- on strategic, organizational, and personal levels. I expect their advice to become the touchstone for a whole new generation of leaders who will place trust at the center of their operational and personal values. Jon Younger, Ph.D. Senior vice president, leadership development, National City Corporation In this excellent and timely book, Galford and Drapeau show us how leaders consciously build and preserve the trust of their colleagues and subordinates. This book ought to be in the hands of every manager who is serious about driving the longer term success of their organization. Michael Goss Managing director and chief administrative officer, Bain Capital, LLC None of us or our organizations will be as successful as we'd like to be unless we heed The Trusted Leader's advice to incorporate trust consciously and thoughtfully into our business practices and management approaches. Richard D'Aveni Professor, Amos Tuck Graduate School of Business at Dartmouth, author of ""Hypercompetition""""The Trusted Leader"" is extraordinarily well written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must-read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person. Richard G. Hamermesh Professor, Harvard Business School Rob Galford and Anne Seibold Drapeau have illuminated an overlooked aspect of the leadership equation. ""The Trusted Leader"" is practical and insightful. Extremely relevant in these days of executive excess. Richard Robinson Chairman, CEO, and President, Scholastic Inc. Since the bottom line is directly affected by people and how they feel about their work, The Trusted Leader shows us how building trust will keep the organization strong in the good times and the bad. The authors show us, through examples and lists, how to keep everyone working productively in a trust-based, positive atmosphere.

Richard Robinson Chairman, CEO, and President, Scholastic Inc. Since the bottom line is directly affected by people and how they feel about their work, The Trusted Leader shows us how building trust will keep the organization strong in the good times and the bad. The authors show us, through examples and lists, how to keep everyone working productively in a trust-based, positive atmosphere. Carl Stern CEO, Boston Consulting Group Most of the many books on leadership are either vapid or worse, promising a silver bullet that just doesn't exist. Galford and Drapeau focus on a simple, empowering truth -- employees' and colleagues' trust in managers yields success. This highly useful guide to leading by building and mobilizing trust is at once pragmatic and inspiring. Jon Younger, Ph.D. Senior vice president, leadership development, National City Corporation In this excellent and timely book, Galford and Drapeau show us how leaders consciously build and preserve the trust of their colleagues and subordinates. This book ought to be in the hands of every manager who is serious about driving the longer term success of their organization. George Colony CEO, Forrester Research, Inc. This is precisely the right book at precisely the right time. Trust in American leaders hasn't been at such a low ebb since the Vietnam/Watergate era. Rob and Anne give clear direction on how trust will be rebuilt -- on strategic, organizational, and personal levels. I expect their advice to become the touchstone for a whole new generation of leaders who will place trust at the center of their operational and personal values. Richard G. Hamermesh Professor, Harvard Business School Rob Galford and Anne Seibold Drapeau have illuminated an overlooked aspect of the leadership equation. The Trusted Leader is practical and insightful. Extremely relevant in these days of executive excess. Michael Goss Managing director and chief administrative officer, Bain Capital, LLC None of us or our organizations will be as successful as we'd like to be unless we heed The Trusted Leader's advice to incorporate trust consciously and thoughtfully into our business practices and management approaches. Richard D'Aveni Professor, Amos Tuck Graduate School of Business at Dartmouth, author of Hypercompetition The Trusted Leader is extraordinarily well written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must-read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person.

Richard D'Aveni Professor, Amos Tuck Graduate School of Business at Dartmouth, author of Hypercompetition The Trusted Leader is extraordinarily well written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must-read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person.

Richard Robinson Chairman, CEO, and President, Scholastic Inc. Since the bottom line is directly affected by people and how they feel about their work, The Trusted Leader shows us how building trust will keep the organization strong in the good times and the bad. The authors show us, through examples and lists, how to keep everyone working productively in a trust-based, positive atmosphere. Jon Younger, Ph.D. Senior vice president, leadership development, National City Corporation In this excellent and timely book, Galford and Drapeau show us how leaders consciously build and preserve the trust of their colleagues and subordinates. This book ought to be in the hands of every manager who is serious about driving the longer term success of their organization. George Colony CEO, Forrester Research, Inc. This is precisely the right book at precisely the right time. Trust in American leaders hasn't been at such a low ebb since the Vietnam/Watergate era. Rob and Anne give clear direction on how trust will be rebuilt -- on strategic, organizational, and personal levels. I expect their advice to become the touchstone for a whole new generation of leaders who will place trust at the center of their operational and personal values. Richard G. Hamermesh Professor, Harvard Business School Rob Galford and Anne Seibold Drapeau have illuminated an overlooked aspect of the leadership equation. The Trusted Leader is practical and insightful. Extremely relevant in these days of executive excess. Michael Goss Managing director and chief administrative officer, Bain Capital, LLC None of us or our organizations will be as successful as we'd like to be unless we heed The Trusted Leader's advice to incorporate trust consciously and thoughtfully into our business practices and management approaches. Carl Stern CEO, Boston Consulting Group Most of the many books on leadership are either vapid or worse, promising a silver bullet that just doesn't exist. Galford and Drapeau focus on a simple, empowering truth -- employees' and colleagues' trust in managers yields success. This highly useful guide to leading by building and mobilizing trust is at once pragmatic and inspiring. Richard D'Aveni Professor, Amos Tuck Graduate School of Business at Dartmouth, author of Hypercompetition The Trusted Leader is extraordinarily well written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must-read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person.

Author Information

Robert M. Galford is currently a Managing Partner of the Center for Executive Development in Cambridge, Massachusetts, and was formerly the executive vice president and chief people officer of Digitas, Inc., a leading Internet professional services firm with over 1,400 employees. He taught for many years on executive programs at the Columbia Graduate School of Business and the Kellogg Graduate School of Management at Northwestern University, in addition to consulting to professional services firms, technology companies, and financial institutions. Rob has lived and worked in both Western Europe and North America as a vice president of The MAC Group and its successor firm, Gemini Consulting. He has practiced law with the international firm of Curtis, Mallet-Prevost, Colt & Mosle in New York and Washington, and has also worked in investment management for Citicorp. Rob's writing and commentaries on management have been published in the Boston Globe and he is a three-time contributor to the Harvard Business Review. He currently sits on the boards of directors of Forrester Research, Inc., and Access Data Corporation. He also hosts the business video Talk About Change! with the popular cartoon character Dilbert.

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