Overview

With a clear organizing framework, based on a process model of change, and vast breadth of coverage, John Hayes’ best-selling textbook covers all stages of change management. This 7th edition equips you with the practical tools, and knowledge of recent academic research and thinking, to manage change in all types of organizations. It embeds learning with a range of pedagogical tools, including experiential learning exercises, research reports, in-text examples and case studies from real-life organizational situations. Taking a managerial approach, this textbook is suitable for undergraduate, postgraduate and MBA students studying change management as well as for practitioners. New to this edition: -Chapter on trust in change management exploring the importance of trust in the change process -More on responding to big bang disruptions such as the impact of Covid 19 on businesses -New content on how cognitive style can affect sensitivity to emerging issues -A new change management tool, the Cognitive Style Index, for measuring cognitive style hosted on the companion website and discussed in the book -Discussion of the effects of working from home and hybrid working practices, and the need for modular and systemic diagnosis -More tables and many new case studies The companion website provides a range of resources to support teaching and learning, including narrated audio-visual tutorials, a testbank, interactive quizzes, detailed case study briefings and bonus cases, and interactive change management tools.

Full Product Details

Author:   John Hayes (Leeds University, UK)
Publisher:   Bloomsbury Publishing PLC
Imprint:   Bloomsbury Academic
Edition:   7th edition
Dimensions:   Width: 21.60cm , Height: 2.20cm , Length: 26.80cm
Weight:   1.266kg
ISBN:  

9781350413337

ISBN 10:   135041333
Pages:   456
Publication Date:   27 November 2025
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Not yet available  
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Part 1 - Managing change: a process perspective Intro to Part 1 1. Process models of change 2. Leading change: a process perspective Part 2 - Recognizing the need for change and starting the change process Intro to Part 2 3. Patterns of change 4. Sources of change 5. Recognizing the need or opportunity for change 6. Using value innovation to proactively identify new opportunities 7. Starting the change Part 3 - Diagnosing what needs to be changed Intro to Part 3 8. Diagnosis 9. Gathering and interpreting information Part 4 - Planning and preparing for change Intro Part 4 10. Shaping implementation strategies 11. Developing a change plan 12. Types of interventions based on who does what 13. Types of intervention classified according to focal issues 14. Selecting interventions Part 5 - Leading and managing the people issues Intro to Part 5 15. Building change relationships 16. The role of leadership 17. Power, politics and stakeholder management 18. Responsible change management: an ethical approach 19. Managing context to promote ethical practice 20. Communicating change 21. Trust: the essential lubricant for change 22. Motivating others to change 23. Supporting others through change Part 6 - Implementing change and reviewing progress Intro to Part 6 24. Implementing change 25. Reviewing and keeping the change on track Part 7 - Sustaining change Intro to Part 7 26. Making change stick 27. Spreading change Part 8 - Learning Intro to Part 8 28. Change managers learning from their own experience 29. Facilitating collective learning 30. Pulling it all together: a concluding case study References Author index Subject index

Reviews

It is more than just a textbook, it contains a wealth of current and relevant resources that supplement students' learning and provide support for educators. * Michelle Littlemore, Northumbria University, UK * The updates are excellent, reflecting current research and integrating commentary on recent events, such as the pandemic, to demonstrate approaches to change. * Amy Wallis, Wake Forest University, USA * This updated edition, enriched with insights on trust-building and practical case studies, solidifies the book's relevance for both academics and practitioners striving to create socially responsible, sustainable, and ethical change. * Deanna Grant-Smith, University of the Sunshine Coast, Australia * Weaves current macro environmental topics into each chapter with diverse and wide-ranging case studies making it a must have for any change management course. * Samantha Burvill, Swansea University, UK *

Author Information

John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK.

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