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9781919446912

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James Cole served as a Police Sergeant in the United Kingdom, completing seventeen years of frontline service in some of the most demanding and high-risk areas of modern policing. During his career, he specialised in counter-terrorism operations and became a nationally trained crisis and hostage negotiator, working in situations where communication was not just a skill, but a necessity-where the right words could mean the difference between life and death.Much of James's professional life was spent working with people in crisis: individuals at their lowest point, often frightened, volatile, or overwhelmed, and frequently one conversation away from irreversible outcomes. In these environments, he learned that effective communication is rarely about saying more, and almost always about listening better, managing emotion, and understanding human behaviour under extreme pressure.James's service has been formally recognised. He is a recipient of both the Queen's Golden Jubilee Medal and the Queen's Diamond Jubilee Medal for dedicated public service, and a Royal Humane Society commendation for saving a man's life-reflecting calm, courage, and professionalism under pressure.

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