Overview

Six Sigma is a system for improving quality of organizational processes. It was originally developed at Motorola in the 1980s and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma programme at one of the world's most successful companies, GE. At the heart of Six Sigma are project improvement teams. These teams are responsible for identifying a product, service or process that needs improvement or redesign, gathering data on the process and the rate of defects, and finding ways to improve quality - up to a Six Sigma level, ie. 4.3 defects per million. Whereas the Six Sigma Way focussed on the overall organizational issues for senior managers interested in implementing Six Sigma, ""The Six Sigma Way Fieldbook"" focuses on the improvement teams that do that real work of Six Sigma. ""The Fieldbook"" should provide a practical reference for team leaders and team members of Six Sigma project improvement teams. It will focus on the practical tools and methods that have made Six Sigma popular and successful, and how a team can implement them. The authors provide guidelines and tips for improving existing process, redesigning new process and using advanced Six Sigma tools.

Full Product Details

Author:   Peter Pande ,  Robert Neuman ,  Roland Cavanagh
Publisher:   McGraw-Hill Education - Europe
Imprint:   McGraw-Hill Professional
Dimensions:   Width: 18.30cm , Height: 2.90cm , Length: 23.10cm
Weight:   0.753kg
ISBN:  

9780071373142

ISBN 10:   0071373144
Pages:   432
Publication Date:   16 January 2002
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   0071831665
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

"A Guide to the Sigma Team Fieldbook. Part I: What A Six Sigma Project Team Needs To Know Before It Gets Started. Chapter 1: A New Way to An Old Vision: The Six Sigma System. Chapter 2: Bicycle Riding and the Art of Six Sigma Management. Chapter 3: Six Secrets About Six Sigma Teams. Chapter 4: Three Ways to Six Sigma: Strategies to Improve, Create, and Manage Processes. Chapter 5: Get It Right the First Time! Selecting Winning Six Sigma Projects. Part II: A Five-Step Guide to Leading A Six Sigma Project Team Through DMAIC (Define, Measure, Analyze, Improve, Control). Chapter 6: Define the Opportunity: Identifying and Scoping Six Sigma Projects. Chapter 7: None of Us is as Smart as All of Us: Leading the Six Sigma Team Through the Define State of the Project. Chapter 8: ""You Can't Measure What We Do!"" Measuring Process Performance and Refining the Problem Statement. Chapter 9: Storm Clouds Ahead: Guiding the Six Sigma Team in the Measurement Stage of the Project. Chapter 10: ""Call for Sherlock Holmes!"" Analyzing Data and Investigating Causes. Chapter 11: Normal Data and Team Norms: Guiding the Six Sigma Team Through the Analyze Stage of the Project. Chapter 12: Improving the Process: Creating, Selecting, and Implementing Solutions. Chapter 13: ""At Last, We're a Team!"" Guiding the Six Sigma Team Through the Improve Stage. Chapter 14: Controlling the Improved Process. Chapter 15: The Party's Over: Celebrating the Team's Success. Chapter 16: How to Avoid Failure. Conclusion: What Difference Did the Team Make? Power Tool Worksheets. Glossary of Six Sigma Team Terms."

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Author Information

Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

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