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?Role of the Academic Reference Librarian (1990), by Jo Bell Whitlatch, examines key factors related to successful reference service practices. Understanding of the reference process can be enhanced by utilizing current research from related disciplines, such as business, psychology, and sociology, that are placing increasing emphasis on service organizations. Includes a report on the results of her study that tested parts of a model of the reference process.?-Bulletin of the American Society for Information Science

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JO BELL WHITLATCH is Associate Library Director, Access and Bibliographic Services, San Jose State Univesity. She also teaches in the Division of Library and Information Science at San Jose State University and has published numerous articles in College & Research Libraries, Journal of Academic Librarianship, and RQ.

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