Overview

This book is the first seriously to consider quality issues in smaller firms, based upon well-conducted research and careful theorising. Subject covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.

Full Product Details

Author:   Robert Blackburn ,  James Curran ,  Julian North ,  Julian North (all at Kingston University)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   annotated edition
Volume:   No.3
Dimensions:   Width: 13.80cm , Height: 2.30cm , Length: 21.60cm
Weight:   0.498kg
ISBN:  

9780415146081

ISBN 10:   0415146089
Pages:   246
Publication Date:   25 December 1997
Audience:   College/higher education ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Chapter 1 Small firms and quality management; Chapter 2 Quality: definitions and conceptualisations; Chapter 3 Researching quality in small firms: the methodological issues; Chapter 4 Small firms and quality: a quantitative approach; Chapter 5 Small firms and quality: owner-managers?EURO? strategies; Chapter 6 Small firms and formal methods of quality control; Chapter 7 A theorisation of quality management strategies in small firms; Appendix: the case studies;4 Case Study 1: Genprint Printers; Case Study 2: Compsys; Case Study 3: Transys; Case Study 4: Electromend; Case Study 5: Autorep; Case Study 6: Meditron; Case Study 7: Beeplant; Case Study 8: Console; Case Study 9: Electrico; Case Study 10: Paperco; Notes; References; Author Index; Subject Index;

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Author Information

Julian North is a Researcher in the Small Business Research Centre at Kingston University., Robert A.Blackburn is Director of the Small Business Research Centre at Kingston University., James Curran is Emeritus Professor of Small Business Studies at Kingston University.,

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