Overview

Everything you need to design, implement, and manage a successfulQFD program The QFD Handbook is a total how-to guide for companiesplanning to initiate a QFD program as well as those that alreadyhave one in place. Over the course of 23 contributed chapters,organized according to subject area, this book tutors managers andengineers in basic and advanced QFD principles and practices. Amongmore advanced topics covered are Taguchi methods, FMEA, TRIZ, andBusiness Process Reengineering. In addition to traditionalapplication areas, you will find in-depth discussions of QFD in ISO9000, QS 9000, environmental life cycle, service design, robustdesign, and software design. On the disk Designed to function inconjunction with the book or as a stand-alone tool for everydayuse, the QFD/Pathway software helps QFD teams to develop, deploy,and manage a complete QFD program. This user-friendly, interactivesoftware tool provides valuable assistance at each step of the QFDprocess, helping members define customer needs, establish goals,translate goals into specific actions, overcome common roadblocks,and more. The QFD Handbook is an indispensable resource forexecutives, managers, engineers, and R&D professionals who wanttheir companies to survive and thrive in today's supercompetitiveindustrial marketplace.

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9780471173816

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JACK B. REVELLE is leader of the Continuous Improvement Program at Hughes Missile Systems Company in Tucson, Arizona. JOHN (Jack) W. MORAN, PhD, CQM, CMC, is Chief Operating Officer of Changing Healthcare, Inc. which specializes in clinical and business consulting in the healthcare market. CHARLES A. COX, CMC, CQE, is principal consultant with The Compass Organization, Phoenix, Arizona.

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