The Psychology of Customer Care: A Revolutionary Approach
Author:   J. Lynch
Publisher:   Palgrave Macmillan
ISBN:  

9780333557693


Pages:   274
Publication Date:   20 January 1992
Format:   Hardback
Availability:   In Print   Availability explained
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The Psychology of Customer Care: A Revolutionary Approach


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Overview

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Full Product Details

Author:   J. Lynch
Publisher:   Palgrave Macmillan
Imprint:   Palgrave Macmillan
Dimensions:   Width: 14.00cm , Height: 2.20cm , Length: 21.60cm
Weight:   0.521kg
ISBN:  

9780333557693


ISBN 10:   0333557697
Pages:   274
Publication Date:   20 January 1992
Audience:   Professional and scholarly ,  Professional and scholarly ,  Professional & Vocational ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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JAMES J. LYNCH

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