Overview

RPA is one of the most sought after and yet misunderstood process automation tools on the market today. Often sold by vendors as an Artificial Intelligence (AI) tool, the truth about what RPA actually is, how it works and how to deploy it is perceived to be insider knowledge requiring the assistance of costly consulting engagements. This concise book documents the reality of Robotics Process Automation (RPA) from the perspective of a seasoned project manager. You will learn about what RPA is, why it is not AI, RPA's architecture, how to identify valuable RPA use-cases, pitfalls to consider when engaging consultants, the vendor landscape, common billing models, how to select a vendor, how to build an RPA team and ethical considerations for your workforce.

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