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OverviewUse a seven step problem solving process to solve organizational problems. This second edition contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis. Additional materials on Scatter Diagram as well as a tool for verifying root causes. Also includes an A3 chart example. Full Product DetailsAuthor: Michael BrassardPublisher: Goal/QPC Imprint: Goal/QPC Edition: 2nd ed. Dimensions: Width: 9.70cm , Height: 1.30cm , Length: 14.00cm Weight: 0.113kg ISBN: 9781576811351ISBN 10: 1576811352 Pages: 184 Publication Date: 01 November 2011 Audience: General/trade , General Format: Spiral bound Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |