Overview

Presents the results of 11 research projects in quality management. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume should be of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.

Full Product Details

Author:   Phillip J. Lederer ,  Uday S. Karmarkar
Publisher:   Springer
Imprint:   Springer
Edition:   1997 ed.
Dimensions:   Width: 15.50cm , Height: 1.90cm , Length: 23.50cm
Weight:   1.420kg
ISBN:  

9780792398646

ISBN 10:   0792398645
Pages:   320
Publication Date:   28 February 1997
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

to the Volume.- to the Volume.- Performance of Total Quality Management.- An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance.- Understanding Total Quality Management.- Quality Activities and Quality Performance of Japanese and U.S. Firms in the Printed Circuit Board Industry.- Cost, Quality and Customer Satisfaction of Software Products: A Field Study.- Measuring Product Development to Improve the Quality of the Process.- The Impact of Knowledge on Quality.- Quality Management in Services: Analysis and Measurement.- Organizations and Total Quality Management.- Science, Specific Knowledge and Total Quality Management.- of Quality-Driven Team-Based Systems: Issues at the Boundary Ofoperations Management and Industrial Relations.- Using Total Quality Management.- Deploying Total Quality Managementat the University of Pennsylvania.- The Mess at Plastron: A Case History of an SPC Startup.

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