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9781322613246

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the book has many great examples and case histories that provide insight into the methods the author has employed over at least the past 30 years. Dean Neubauer, Journal of Quality Technology, Vol. 43, No. 3, July 2011 The techniques described in this book are essential for the long-term survival of any manufacturer or service provider. Tom Oringderff, Senior Quality Control Engineer (retired) The measurement process analysis technique (MPA) helped us realize many critical product characteristics were far more capable (less variation) than we previously thought. [Doug s book] reduced inspection, rework, and scrap and overall improved our competitiveness. Jerry Cates, Corporate Vice President, Corning Cable Systems, Hickory, North Carolina (retired)

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Douglas B. Relyea is the founder and senior partner of Quality Principle Associates, a consulting firm based in Norwich, Connecticut that specializes in the education and application of data analysis techniques to industrial/organizational problem solving.

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