Overview

Medical practice is undergoing the most radical changes seen in decades. Novel reimbursement models, impersonalization caused by technology, and increasing demands on providers' limited time are causing unhappiness among practitioners and patients alike. Yet, the patient experience and patient satisfaction are more important than ever. Patient experience affects patient outcomes, and patient satisfaction scores will affect how much physicians and other health care providers get paid. In The Performance of Medicine, Dr. Bob Baker offers practical strategies and techniques that physicians and other practitioners can implement easily and immediately to give patients the best possible experience with no additional expenditure of time. An internist/gastroenterologist with 35 years of private practice experience, and a professional magician/ventriloquist with 50 years of live performance experience, Dr. Baker seamlessly weaves the techniques he used to garner top reviews from his patients

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9780999616901

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Reviews

The Performance of Medicine is a witty, funny, folksy, intimate, yet serious, and detailed discussion about issues surrounding 'patient satisfaction' in today's world of health care. -- Samuel Harrington, MD author of At Peace: Choosing a Good Death After A Long Life

Author Information

Bob Baker, MD is an internist/gastroenterologist who left private practice after 35 years in a multi-specialty group in Great Neck, New York. He has a special interest in the doctor-patient relationship and served as a Physician Master Facilitator for the Culture of C.A.R.E. program of Northwell Health, one of the country's largest health systems. Dr. Baker is a graduate of Princeton University and the College of Physicians and Surgeons of Columbia University. He trained at New York Hospital/Cornell Medical Center and completed his fellowship in gastroenterology at Beth Israel Hospital/Harvard Medical School. He is also a professional magician and ventriloquist who has appeared on America's Got Talent as well as at numerous private, corporate, and fundraising events. His performing skills play an important role in making him a highly-praised, in demand keynote speaker for doctors, nurses, and other healthcare workers at medical conferences and meetings. Dr. Baker lives on Long Islan

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