Overview

"In today's rapidly evolving business landscape, customer experience has emerged as a key differentiator and driver of success. As artificial intelligence (AI) and other advanced technologies continue to reshape the way companies interact with their customers, it is more important than ever to have a clear, strategic framework for designing and delivering exceptional experiences across all touchpoints. This book, ""The Ubiquichannel Framework: Transforming Customer Experience in the Age of AI,"" is intended for professionals who are at the forefront of this transformation. Whether you are a business leader, experience designer, technology strategist, or customer insights expert, this book provides a comprehensive and actionable guide to leveraging the power of AI and ubiquitous computing to create seamless, personalized, and memorable customer experiences. Unlike many books on customer experience or AI, this book is not intended to take you on a broad philosophical journey or to explore the far-reaching societal implications of these technologies. Instead, it is designed to serve as a practical, hands-on playbook for those who are actively working to improve customer experience outcomes in their organizations. Inside, you will find a clear and concise explanation of the ubiquichannel framework, which represents a bold new approach to customer engagement in the age of AI. You will learn about the key components and technologies that enable ubiquichannel experiences, as well as the strategic and operational considerations for implementing this framework in your own organization."

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