Overview

Not just another day at the office ... or is it? -The surgical technician ducks as a stapler flies past his head during the concluding moments of a lengthy and difficult operation.... -The high-powered, internationally known finance guru seeks to turn fortunes around at the university of which he is now president ... and finds himself a leader without followers.... -The powerful satraps silently sabotage the CEO's desperately needed growth initiative.... These are ""moments that cannot be ignored""--events, actions, comments that stop people in their tracks and, in one fell swoop, make it blindingly clear that an organization is stuck and unable to move forward. And they have become regular occurrences in today's corporations, non-profits, and educational institutions as new forms of work, communication, and technology expose the ways in which an organization's culture--or ""the way we do things around here""--conflicts with new competitive demands. The result: telling incidents--all too visible elephants in the room--that reveal underlying conflicts as well as hidden assets. In The Moment You Can't Ignore, Malachi O'Connor and Barry Dornfeld tell fascinating ""you are there"" stories of people and organizations as they encounter and then navigate through and beyond these un-ignorable moments, and show what we can learn from them. They outline the big questions organizations need to ask themselves about identity, leadership, and the capacity to innovate that an understanding of culture can help answer, and deliver powerful insights into recognizing and harnessing hidden assets that point in the direction of a new future. In our age of porous organizations and constant change, The Moment You Can't Ignore demonstrates that the adage, ""culture eats strategy for lunch,"" is more relevant now than ever.

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Barry Dornfeld, a Principal at CFAR, Inc., is an anthropologist and documentary filmmaker with a PhD in Communication from the University of Pennsylvania. He is an expert on organizational change, collaboration and communication. Barry leads workshops for chief executives on negotiation, influence and persuasion, and organizational change in the U.S. and internationally, including Wharton's Executive Education division. In addition to his academic positions, Barry has published numerous articles and a book about social capital, digital media and public television. Previously, he was a faculty member at New York University and chair of the Communication Program at the University of the Arts in Philadelphia. His documentary film about Philadelphia-based Klezmer musicians, Eatala, was broadcast on WHYY/PBS in 2012. Steve Menasche is a conservatory-trained actor and musician who has toured the world with West Side Story, Jesus Christ Superstar, and the American Folk Theatre. As a voice actor, he has been the ""guy next door"" voice for numerous national radio and television campaigns, including Proactive, Arby's, Countywide, Shaklee, and Lexus. He can also be seen as an on-screen actor featured in nationwide ads for IBM. He is a fourth-degree black belt in jujitsu who still practices regularly and volunteers for underprivileged children.

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