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OverviewThe result of a major research project funded by the National Science Foundation, this book focuses on unionized grievance procedures in four major industries: steel manufacturing, retail department stores, nonprofit hospitals, and local public schools. Authors David Lewin and Richard B. Peterson identify the determinants and measures of grievance procedure effectiveness and examine the consequences of grievance procedure usage at the individual level. Their work, the first comprehensive study of its kind ever published, serves not only to advance our knowledge of grievance procedure dynamics and outcomes, but also demonstrates the efficacy of behaviorally-oriented research into modern industrial relations. Full Product DetailsAuthor: David Lewin , Richard PetersonPublisher: Bloomsbury Publishing Plc Imprint: Praeger Publishers Inc Dimensions: Width: 15.60cm , Height: 1.70cm , Length: 23.40cm Weight: 0.603kg ISBN: 9780899301495ISBN 10: 0899301495 Pages: 301 Publication Date: 27 September 1988 Recommended Age: From 7 to 17 years Audience: College/higher education , Undergraduate , Postgraduate, Research & Scholarly Format: Hardback Publisher's Status: Active Availability: Manufactured on demand ![]() We will order this item for you from a manufactured on demand supplier. Table of ContentsThe Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview SchedulesReviewsAuthor InformationDAVID LEWIN is Professor of Business, Faculty Coordinator of the Ph.D. Program, and Director of the Industrial Relations Research Center, Columbia University. RICHARD B. PETERSON is Professor of Management and Organization, University of Washington. Tab Content 6Author Website:Countries AvailableAll regions |