Overview

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.

Full Product Details

Author:   Donna Tedesco (Senior Usability Specialist) ,  Fiona Tranquada (Senior Usability Consultant)
Publisher:   Elsevier Science & Technology
Imprint:   Morgan Kaufmann Publishers In
Dimensions:   Width: 19.10cm , Height: 1.70cm , Length: 23.50cm
Weight:   0.950kg
ISBN:  

9780124047006

ISBN 10:   0124047009
Pages:   364
Publication Date:   21 November 2013
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Part 1: Your Moderation Toolkit Chapter 1. Moderation Matters: Power, Responsibility, and Style Chapter 2. In the Trenches: Six Steps for Handling Situations Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting Chapter 5. Participant Misconceptions: Not What the Participant was Expecting. Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles Chapter 8. Is This Right? Responding to Uncertain Participants. Chapter 9. What's Going On? Recovering from External Interruptions. Chapter 10. Get on Track: Overcoming Momentum Blockers. Chapter 11. Take the Wheel: Guiding Wayward Participants. Chapter 12. A Delicate Touch: Addressing Sensitive Situations Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs Appendix A. What to Say Appendix B. Preparing for a Successful Session Appendix C. Resources

Reviews

This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. --UXmatters.com, April 7, 2014

.guide to the moderating role played by researchers in product user research.Eighteen survival stories are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing. --ProtoView.com, April 2014 This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. --UXmatters.com, April 7, 2014

Author Information

Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, ""Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies."" Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University. Fiona Tranquada is a Senior Usability Consultant with over ten years of user research experience. She has published and presented at local and national conferences and is an active Board member for the Boston chapter of the User Experience Professionals Association (UXPA). Fiona received a BA in Professional Writing and Creative Writing from Carnegie Mellon and an MS in Human Factors in Information Design from Bentley University.

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