Overview

""Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators."" -Jennifer Beer, author of The Mediator's Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator's Toolkit employs the author's powerful ""S Questions Model"" to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.

Full Product Details

Author:   Gerry O'Sullivan
Publisher:   New Society Publishers
Imprint:   New Society Publishers
Dimensions:   Width: 20.30cm , Height: 1.60cm , Length: 25.40cm
Weight:   0.662kg
ISBN:  

9780865718975

ISBN 10:   0865718970
Pages:   256
Publication Date:   18 September 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Acknowledgments Glossary Introduction      Book Content      Terminology      Sequences of Questions SECTION I: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model      The S Questions Model      Premise on Which the S Questions Model Has Been Developed      Outline Summary of the Model      The S Questions Model      The Purpose of Mediation Questions      Perspective and Paradigm Chapter 2: How We Process and Communicate Information      How Information Is Processed      Factors That Contribute to the Information That We Process      The NLP Model of Communication      Our Created Paradigm Becomes Our Reference Point for Interpreting Information      How We Communicate Information to Others      Distortion, Deletion and Generalization When Communicating to Others      The Surface Structure Language We Use When We Communicate with Others      Using Mediation Questions to Create a Paradigm Shift Chapter 3: Working with the Brain in Mediation      The Brain      Working with the Avoid-threat Reflex in Mediation SECTION 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions      Methodology Chapter 5: The S Questions Model Applied to a Mediation Process      Reflective Preparation for Questions      The S Questions Model      S Questions Model Applied to Initial Separate Meeting      S Questions Model Applied to Joint Meeting SECTION 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of Questions SECTION 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions 91      S4: The Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions      S4: The Shift Thinking Dimension of Questions — Journey of Inference Questions      How Do Journey of Inference Questions Work?      When to Ask Journey of Inference Questions      Methodology Chapter 11: S4: Neuro-Linguistic Programming Questions      S4: The Shift Thinking Dimension of Questions — Neuro-Linguistic Programming Questions      How Do Neuro-Linguistic Programming Questions Work?      When to Ask Neuro-Linguistic Programming-based Questions      Methodology Chapter 12: S4: Distinction and Difference Questions      S4: The Shift Thinking Dimension of Questions — Distinction and Difference Questions      How Do Distinction and Difference Questions Work?      When to Ask Distinction and Difference Questions      Methodology Chapter 13: S4: Reflective Connecting Questions      S4: The Shift Thinking Dimension of Questions — Reflective Connecting Questions      How Do Reflective Connecting Questions Work?      When to Ask Reflective Connecting Questions      Methodology Chapter 14: S4: Cognitive Elements-based Questions      S4: The Shift Thinking Dimension of Questions — Cognitive Elements-Based Questions      How Do Cognitive Elements-based Questions Work?      When to Ask Cognitive Elements-based Questions      Methodology Chapter 15: S4: Other People Questions      S4: The Shift Thinking Dimension of Questions — Other People Questions      How Do Other People Questions Work?      When to Ask Other People Questions      Methodology Chapter 16: S4: Underlying Interests Questions      S4: The Shift Thinking Dimension of Questions — Underlying Interests Questions      How Do Underlying Interests Questions Work?      When to Ask Underlying Interests Questions      Methodology Chapter 17: S4: Future Focus Questions      S4: The Shift Thinking Dimension of Questions — Future Focus Questions      How Do Future Focus Questions Work?      When to Ask Future Focus Questions      Methodology Endnotes Index About the Authors A Note about the Publisher

Reviews

Author Information

Gerry O'Sullivan is a mediator, trainer, and facilitator with over 30 years of experience in conflict resolution and training. She is an advanced member of the Mediators' Institute of Ireland (MII) and is a member of the US-based Mediators Beyond Borders Consultants Team. She has delivered training internationally with Lawyers Without Borders, in partnership with the Director of Training from CEDR, UK. Gerry delivers accredited Certified Professional Mediation Training in Ireland and has delivered mediation training for the University of Limerick's Masters in Peace and Development program, and she was involved in the development of mediation training in the Law Faculty of Griffith College, Ireland. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions