The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Author:   Despina Dapias Wilson ,  Theresa Del Tufo ,  Anne E.C. Norman
Publisher:   McFarland & Co Inc
ISBN:  

9780786430369


Pages:   220
Publication Date:   30 November 2007
Format:   Paperback
Availability:   Available To Order   Availability explained
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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality


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Author:   Despina Dapias Wilson ,  Theresa Del Tufo ,  Anne E.C. Norman
Publisher:   McFarland & Co Inc
Imprint:   McFarland & Co Inc
Dimensions:   Width: 17.70cm , Height: 1.20cm , Length: 25.60cm
Weight:   0.408kg
ISBN:  

9780786430369


ISBN 10:   0786430362
Pages:   220
Publication Date:   30 November 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Reviews

a welcome addition...well written...highly recommend --Counterpoise; generously illustrated with diagrams, tables and charts which complement the text. The authors certainly believe in what they have written, and their enthusiasm is infectious --The Australian Library Journal.


Author Information

Despina Dapias Wilson is a management analyst II for the Delaware State Library. Theresa del Tufo is a community leader, educator, organizational consultant, and technical and motivational writer. She is currently the CEO at del Tufo Consulting, LLC. In March of 2009, Theresa was inducted into the Hall of Fame of Delaware Women by Governor Jack Markell, for her lifetime achievement and outstanding accomplishments. She lives in Dover, Delaware. Anne E.C. Norman is State Librarian and Director of the Delaware State Library.

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