The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL (R) V3 Exam Candidates
Author:   Colin Rudd
Publisher:   BCS Learning & Development Limited
ISBN:  

9781906124205


Pages:   150
Publication Date:   28 February 2010
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL (R) V3 Exam Candidates


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Full Product Details

Author:   Colin Rudd
Publisher:   BCS Learning & Development Limited
Imprint:   BCS, The Chartered Institute for IT
Dimensions:   Width: 17.20cm , Height: 1.20cm , Length: 24.60cm
Weight:   0.421kg
ISBN:  

9781906124205


ISBN 10:   1906124205
Pages:   150
Publication Date:   28 February 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

Table of Contents

1 Overview 2 Service Management As A Practice 3 The Service Lifecycle 4 Generic Concepts And Definitions 5 Service Strategy 6 Service Design 7 Service Transition 8 Service Operation 9 Continual Service Improvement 10 Technology And Architecture 11 Implementation Considerations 12 Complementary Industry Guidance

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Author Information

Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.

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