The Management of Consumer Credit: Theory and Practice
Author:   S. Finlay
Publisher:   Palgrave Macmillan
Edition:   2nd ed. 2010
ISBN:  

9781349315468


Pages:   259
Publication Date:   09 April 2010
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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The Management of Consumer Credit: Theory and Practice


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Author:   S. Finlay
Publisher:   Palgrave Macmillan
Imprint:   Palgrave Macmillan
Edition:   2nd ed. 2010
Dimensions:   Width: 14.00cm , Height: 1.50cm , Length: 21.60cm
Weight:   0.454kg
ISBN:  

9781349315468


ISBN 10:   134931546
Pages:   259
Publication Date:   09 April 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Consumer Credit Management: An Introduction  Organizational Matters Marketing Predicting Consumer Behaviour  Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index

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Author Information

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.     

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