The Management of Consumer Credit: Theory and Practice
Author:   S. Finlay
Publisher:   Palgrave Macmillan
Edition:   1st ed. 2008
ISBN:  

9781349284801


Pages:   208
Publication Date:   01 January 2008
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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The Management of Consumer Credit: Theory and Practice


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Author:   S. Finlay
Publisher:   Palgrave Macmillan
Imprint:   Palgrave Macmillan
Edition:   1st ed. 2008
Weight:   0.355kg
ISBN:  

9781349284801


ISBN 10:   1349284807
Pages:   208
Publication Date:   01 January 2008
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

Reviews

'... the book could be ideal as the basis for a module on credit management within a Business Studies curriculum or for an induction course for new entrants to the industry... It is the ideal introduction to the topic for the less mathematically minded or for students who will go on to study the mathematics later.' - I. Graham, Trireme International Ltd


Author Information

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.

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