Overview

As the days, weeks and months of the pandemic continue to go by, one truth remains...as it always has: individuals and businesses will rise and fall because of their ability to adapt and innovate to the marketplace and to meet the changing needs of their customer - or not. How has COVID-19 changed the customers' expectations of doing business with you and your organization? Have you taken advantage of the opportunity to up your customer service skills in the pandemic? This Little Book is your opportunity to do so...and more.Are you dealing with customers that are more easily angered, upset and frustrated? Do you have customers that don't want to follow your rules, policies or procedures (including wear a mask -- properly), this Little Book will give you proven techniques and verbiage to help you handle difficult customers with less stress and more confidence as you learn to set boundaries and guide their behaviors. If you serve customers as a part of your work or career (and who doesn't) or supervise or manage a customer service staff, the immediately useful information in this Little Book of Professional Customer Service will be invaluable during and after the pandemic.

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