Overview

A updated and revised practical implementation guide that aims to give IT professionals the information and tools needed to implement Knowledge Management within the organization. The guide includes hands-on checklists identifying critical issues at every stage of the implementation process. The CD-Rom offers an unrestricted KM Toolkit, KM reasearch database, and a complete web-based KM system.

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9780130092243

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AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals. His most recent book, The Essential Guide to Knowledge Management and CRM Applications (Prentice Hall) has been translated into French, Chinese, and Portuguese.

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