Overview

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this book is the first step in a process towards forever changing how you interact with others.

Full Product Details

9781522723295

Table of Contents

Reviews

Author Information

Jayne Finn, is the Founder of The KISS Theory., ""Keeping It Strategically Simple"" a ubiquitous consulting and training company that's dedicated to providing simple, straightforward, quality affordable professional training materials. The KISS Theory is committed to cultivating both personal and professional growth. More than 600 companies in four countries have made use of over 100 publications, e-books and Internet learning tools to increase their personal and professional growth using these simple approaches. The experience Jayne Finn, has goes back three decades, and involves training, coaching, and teaching. Jayne Finn, is a Certified Facilitator, Adjunct Instructor, and Entrepreneur. She's worked as a facilitator and consultant with various organizations including start-ups, community colleges and Fortune 100 and 500 companies. She is an advocate of lifelong learning. In her free time, Jayne enjoys long walks on the beach, collecting sea shells and photography. She graduated from North Carolina Wesleyan College with a degree in Accounting and holds Six Sigma Black Belt Certification.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available