Overview

Defined by the authors as the primary technique for measuring a company's ability to do what it says it does, The ISO 9000 Audit enables companies from all industries to evaluate their process management systems, determine deficiencies, and generate cost-effective and efficient solutions. Managers will gain an understanding of the concepts and techniques used in the audit process and the concepts and techniques used specifically in the implementation of effective internal audit programs. They will also find five samples of procedures and the correspondence necessary to establish an effective internal audit program.

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