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OverviewThis book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed. Full Product DetailsAuthor: Manuela Guilherme , Evelyne Glaser , María del Carmen Méndez-GarcíaPublisher: Channel View Publications Ltd Imprint: Multilingual Matters Volume: No. 19 Dimensions: Width: 14.80cm , Height: 2.00cm , Length: 21.00cm Weight: 0.457kg ISBN: 9781847692863ISBN 10: 1847692869 Pages: 245 Publication Date: 08 July 2010 Audience: College/higher education , Professional and scholarly , Postgraduate, Research & Scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsFOREWORD - Michael S. Byram INTRODUCTION - Manuela Guilherme PART I - Ideas and Models in Perspective Ch. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-Toomey Ch. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'Regan Ch. 3 - Training and Intercultural Education: The danger in 'good citizenship' - Alison Phipps PART II - Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice Ch. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe Ch. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra Kaar Ch. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'Shea Ch. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - Maria Luisa Perez Canado and Maria del Carmen Mendez Garcia Ch. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin Illes Ch. 9 - Biography: The role of experience in intercultural learning - Maria del Carmen Mendez Garcia and Maria Luisa Perez Canado Ch. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe Ch. 11 - Working in Multicultural Teams - Evelyne Glaser PART III - Voices from the 'Real' World Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen CONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, Maria del Carmen Mendez-GarciaReviewsThis volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of Chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The Chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams. John Oetzel, University of New Mexico, USAMobility has long been a characteristic of the globalized world, and the need to engage in a true meeting with people from other cultures has never been greater, both at a personal and at a professional level. We are now interconnected to such a degree that we need to transcend our own culture and identity and risk meeting the other at a cosmopolitan level in an ongoing process of reciprocal interaction and influencing. There is, however, an absence of appropriate professional training in this field. The editors and contributors to this book satisfy the need by offering a formal education to prepare you for the multicultural workplace. Anette Villemoes, Copenhagen Business School, DenmarkInformed by both practice and theory, and indeed serving as a model for how one necessarily must feed the other, this volume is timely and deeply important. Its real strength is its ability to view intercultural training work in and of itself as an intercultural encounter among the practices of training and education, various academic disciplines, the fields of academia and business, and the worlds of theory and practice.Anna Marie Trester, Georgetown University on the Linguist List 22.1971 This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams. John Oetzel, University of New Mexico, USA Mobility has long been a characteristic of the globalized world, and the need to engage in a true meeting with people from other cultures has never been greater, both at a personal and at a professional level. We are now interconnected to such a degree that we need to transcend our own culture and identity and risk meeting the other at a cosmopolitan level in an ongoing process of reciprocal interaction and influencing. There is, however, an absence of appropriate professional training in this field. The editors and contributors to this book satisfy the need by offering a formal education to prepare you for the multicultural workplace. Anette Villemoes, Copenhagen Business School, Denmark This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams. John Oetzel, University of New Mexico, USA Mobility has long been a characteristic of the globalized world, and the need to engage in a true meeting with people from other cultures has never been greater, both at a personal and at a professional level. We are now interconnected to such a degree that we need to transcend our own culture and identity and risk meeting the other at a cosmopolitan level in an ongoing process of reciprocal interaction and influencing. There is, however, an absence of appropriate professional training in this field. The editors and contributors to this book satisfy the need by offering a formal education to prepare you for the multicultural workplace. Anette Villemoes, Copenhagen Business School, Denmark Informed by both practice and theory, and indeed serving as a model for how one necessarily must feed the other, this volume is timely and deeply important. Its real strength is its ability to view intercultural training work in and of itself as an intercultural encounter among the practices of training and education, various academic disciplines, the fields of academia and business, and the worlds of theory and practice. Anna Marie Trester, Georgetown University on the Linguist List 22.1971 The book makes a highly valuable contribution to current understandings of the impact of mobility and globalisation in the day-to-day realities of companies and professionals and suggests engaging and relevant activities for addressing them. -- Eva Cod Author InformationManuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002. Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development. Maria del Carmen Mendez-Garcia is a lecturer at the University of Jaen (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters. Tab Content 6Author Website:Countries AvailableAll regions |
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