Overview

Trainers are increasingly spending more time with managers and staff, discussing performance, barriers to change, and other needs. In short, the trainer is becoming an internal consultant and solution provider. This book offers all in-house trainers practical advice on how to cope with these new responsibilities, making ample use of competency objectives, theoretical models, case studies, examples and an action dossier for trainers to check their own performance. Some of the important issues covered include: the benefits of internal over external consultancy; gathering data, problem identification and implementing change; reporting on progress.

Full Product Details

9780749420291

Table of Contents

Reviews

Author Information

Mike Saunders is an academic based at the Business School of the University of North London. Keith Holdaway is the head of staff development at Mayday Healthcare NHS Trust, U.K.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available