Overview
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Full Product Details
Author: Al Kessel ,
Gerald J Langley ,
Ronald D Moen ,
Kevin M Nolan
Publisher: Gildan Media Corporation
Imprint: Gildan Media Corporation
Edition: Library Edition
ISBN: 9798200582518
Publication Date: 03 September 2019
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: Available To Order
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Author Information
Al Kessel is a full-time narrator and voice actor currently living in Arizona, where he works from his professional home recording studio. For Al, performing is passion. Audiobook narration was the logical career choice for him since, for as long as he can remember, he's been a voracious reader, acting all the characters out in his head, and often entertaining his family with his dramatic reenactments of books, movies, and television. Al prides himself on the ability to bring any character to life with his voice, a voice often described as smooth as melted butter, or like an old friend you just love hearing tell you about their day. He has recorded numerous audiobooks from just about every genre. When not bringing stories to life, he loves hiking in the desert with his wife and puppy, visiting Disneyland and, when time permits, reenergizing on the beach. Gerald J. Langley is a statistician, author, and consultant, and cofounder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity. Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is cofounder of API. Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity. Thomas W. Nolan is a statistician, author, and consultant, and cofounder of API. Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change. Lloyd P. Provost is a statistician who advises organizations as an API associate.
