Overview

Seralie Bonett's work explores how employees perceive the emotional intelligence of their leaders and how these perceptions shape job satisfaction and organisational citizenship behaviours within Malta's tourism sector. As emotional intelligence becomes increasingly recognised as a cornerstone of effective leadership, its influence extends beyond individual performance to the culture, trust, and collaborative spirit of an organisation. Drawing on established theoretical models, the work examines how emotional awareness, self-regulation, empathy, and relationship management contribute to leadership that inspires loyalty and discretionary effort. Through quantitative research conducted across multiple tourism organisations, the study reveals a strong and positive link between emotionally intelligent leadership, higher employee satisfaction, and greater willingness to contribute beyond formal duties. By comparing these findings with existing literature, the book offers both theoretical insight and practical implications for leadership development, particularly in sectors where human interaction shapes service quality and organisational identity. While the research acknowledges its cultural and methodological limitations, it invites readers to reflect on broader questions: What happens when organisations value emotional intelligence as highly as technical skill? How can leaders cultivate this ability, and how might employees respond when they feel truly seen and understood? More than an academic inquiry, this work is an invitation to rethink leadership as a dynamic, relational process that evolves through everyday human encounters-an essential lens for anyone seeking to build workplaces where people feel motivated, supported, and empowered to give their best.

Full Product Details

9798275872583

Table of Contents

Reviews

Author Information

Tab Content 6

Countries Available