Overview

A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation. In The Hidden Power of Social Networks, Cross and Parker, experts in ""social network analysis""-a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization.

Full Product Details

Author:   Robert L. Cross ,  Andrew Parker ,  Robert L. Cross
Publisher:   Harvard Business Review Press
Imprint:   Harvard Business Review Press
Dimensions:   Width: 16.20cm , Height: 2.30cm , Length: 24.10cm
Weight:   0.524kg
ISBN:  

9781591392705

ISBN 10:   1591392705
Pages:   240
Publication Date:   02 June 2004
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Temporarily unavailable  
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Table of Contents

Preface Part 1 How Work Really Gets Done in Organizations Chapter 1 The Hidden Power of Social Networks Chapter 2 Across the Great Divide: Finding and Fixing Critical Disconnects in Organizations Chapter 3 Knowing What We Know: Developing a Sense and Respond Organizational Capability Chapter 4 Charged Up: Creating Energy in Organizations Part 2 How Managers Manage Social Networks Chapter 5 Pinpointing the Problem: Improving Networks through Individuals Chapter 6 Building Bridges: Initiating, Developing and Maintaining Networks Chapter 7 Breaking the Mold:Aligning Organizational Context To Sustain Appropriate Network Patterns Chapter 8 Uncharted Territory: The Future and Challenges of Networks in Organizations Appendix A Conducting and Interpreting Social Network Analysis Appendix B Tools for Promoting Network Connectivity Notes Bibliography About the Authors Index

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Author Information

Rob Cross is an assistant professor at the University of Virginia's McIntire School of Commerce in Charlottesville. Andrew Parker is a Research Consultant with the IBM Knowledge and Organizational Forum in Cambridge.

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