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Author:   Faïz Gallouj ,  Faridah Djellal
Publisher:   Edward Elgar Publishing Ltd
Imprint:   Edward Elgar Publishing Ltd
Dimensions:   Width: 15.60cm , Height: 4.50cm , Length: 23.40cm
Weight:   1.216kg
ISBN:  

9781849803748

ISBN 10:   1849803749
Pages:   832
Publication Date:   30 September 2011
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
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Table of Contents

Contents: Foreword William J. Baumol Introduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary Perspective Faïz Gallouj and Faridah Djellal PART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 1. Towards a Theory of Innovation in Services: A State of the Art Faïz Gallouj and Maria Savona 2. Innovation in Services: A New Paradigm and Innovation Model André Barcet 3. Services and Innovation and Service Innovation: New Theoretical Directions Jeremy Howells 4. The Two-sided Cost Disease and its Frightening Consequences William J. Baumol 5. The Environmental Crisis and the Economics of Services: The Need for Revolution Jean Gadrey PART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES 6. Innovation in Public Health Care: Diabetes Education in the UK Paul Windrum, Manuel García-Goñi and Eileen Fairhurst 7. The Economics of Knowledge Interaction and the Changing Role of Universities Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi 8. Innovation and Creative Services Ian Miles and Lawrence Green 9. Social Innovation, Social Enterprise and Services Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 10. Different Types of Innovation Processes in Services and their Organisational Implications Marja Toivonen 11. Service Innovation: Development, Delivery and Performance Joe Tidd and Frank M. Hull 12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability Jon Sundbo 13. Customer Integration in Service Innovation Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell 14. Collaborative Innovation in Services Christiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing Knut Blind, Rinaldo Evangelista and Jeremy Howells PART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS) 16. Innovation and Employment in Services Rinaldo Evangelista and Maria Savona 17. Innovation and Services: On Biases and Beyond Pascal Petit 18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation José A. Camacho and Mercedes Rodriguez PART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES 19. Services Innovation in a Globalized Economy Peter Daniels 20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for Innovation Silvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services Jean Philippe and Pierre-Yves Léo 22. The Role of Standards for Trade in Services: Hypotheses and First Insights Knut Blind 23. Global and National Cooperation in Service Innovation Xavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local Development Marie-Christine Monnoyer-Longé 25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy Services Peter Wood and Dariusz Wójcik PART VI: INNOVATION IN SERVICES AND PUBLIC POLICY 26. Policy Frameworks for Service Innovation: A Menu-Approach Pim den Hertog and Luis Rubalcaba 27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy Faridah Djellal and Faïz Gallouj PART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS 28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products John R. Bryson 29. A Customer Relationship Typology of Product Services Strategies Olivier Furrer 30. Innovation in Product-Related Services: The Contribution of Design Theory Sylvain Lenfle and Christophe Midler 31. Innovation in Construction Jan Bröchner Index

Reviews

'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' - From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faiz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the cost disease , services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' - Edward Wolff, New York University, US

Author Information

Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France

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