Overview

In a world increasingly driven by digital transformation, one truth remains unchanged: business is about people. The Future is Human explores the essential human skills – such as empathy, collaboration and storytelling – that define success in a rapidly evolving workplace. Charlie Boyle, founder of Customer Service Excellence Ireland, brings this subject to life through a blend of personal experience, real-world business insights and cutting-edge research. As a contributor to MIT’s study on the role of human skills in the workplace, he reveals how organisations worldwide are recognising that future success depends on these skills, yet they remain undervalued in traditional education and training. With deeply personal reflections and case studies from West Donegal to the boardrooms of multinational companies, this book illustrates how human skills shape careers, businesses and communities, offering a compelling case for their importance in today’s workforce. • Discover the human skills that businesses are increasingly valuing in their people and how to develop them. • Learn from real-life stories and illuminating case studies that highlight the power and impact of human skills. • Gain practical insights into how these skills can drive success, improve workplace culture and future-proof business. At its heart, The Future is Human is a call to action for individuals, educators and businesses to rethink how we develop talent and nurture the skills that matter most. Whether you’re a leader, entrepreneur, coach, educator or simply someone curious about what makes people and organisations thrive, this book provides a roadmap for success in a human-centred future.

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9781915483744

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Reviews

'A practical roadmap for thriving by mastering the most powerful technology of all—our humanity.' -Katie McMahon, Tech Executive & AI product pioneer, formerly VP at Shazam, SoundHound AI 'Wonderfully demonstrates that your people really are your most valuable resource, and that investment in human skills will have the single biggest impact on business success.' -Dr Deirdre Curran, lecturer, researcher, and Vice Dean of Equality, Diversity & Inclusion at the University of Galway 'This must-read book masterfully illustrates how to reaffirm human skills and keep pace with technological changes.' -Dr Mark J. McGinley, M.D., Author of Critical Relief: A CEO’s Guide to Transforming Hospital Culture 'A warm, honest and sincerely thought-provoking read.' -Lisa Fallon, FIFA Global Football Development Division 'This will benefit those pursuing excellence in business and leadership, employers wanting a deeper insight into customer intention, or just the curious reader.' -Joe McHugh, TD and former Irish Minister for Education

Author Information

Charlie Boyle is the founder of Customer Service Excellence Ireland as well as the Human Skills Institute and a leading expert in customer experience, leadership and human skills in business. With a background in education, hospitality and corporate training, he has worked with organisations across Ireland, The UK, Middle East and beyond to elevate service standards and develop people-centric business strategies. A contributor to MIT’s study on the role of human skills in the workplace, Charlie is passionate about the power of empathy, collaboration and storytelling in driving success. Through his work he helps businesses and individuals harness these essential skills to create lasting impact in an increasingly digital world.

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