Overview

This book is about how to identify, measure, and reduce friction in various aspects of life and work. Friction is the force that slows down or prevents progress, efficiency, and effectiveness. It can be caused by many factors, such as poor leadership, excessive complexity, lack of communication, outdated systems, or misaligned incentives. The book provides a comprehensive framework for understanding and solving friction problems, based on the following principles: Friction is not always bad. Sometimes, it can be useful or necessary to create value, quality, or safety. Friction can be classified into different types and effects, depending on the source, level, and impact of the friction. Friction can be reduced by applying a four-step method: diagnose, design, implement, and evaluate. Friction can be influenced by the help pyramid, which consists of three layers: self-help, peer help, and expert help. The book is divided into five parts, each covering a different aspect of friction: Part I: Friction Forensics. This part introduces the concept of friction and how to spot and measure it in various situations. Part II: The Help Pyramid. This part explains how to use the help pyramid to reframe friction troubles and find the best sources of help. Part III: The Five Friction Troubles. This part describes the five common causes of friction and how to avoid or overcome them. Part IV: Friction Fundamentals. This part covers the basic principles and practices of reducing friction in learning and innovation. Part V: Friction Solutions. This part offers practical and proven solutions for reducing friction in leadership and culture. The book is written for anyone who wants to improve their performance, productivity, and satisfaction in life and work. It is filled with real-world examples, case studies, tips, and tools that can help readers to identify and reduce friction in their own contexts. The book also includes a self-assessment quiz, a friction formula worksheet, and a friction action plan template that readers can use to apply the concepts and techniques from the book. Kindly click the Buy Button Now!

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