Overview
The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most--with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty--and elevate the human experience with your customers, workforce, and partners. With compelling stories from leading organizations--and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology--The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
Full Product Details
Author: Ashley Reichheld ,
Amelia Dunlop ,
Leanne Woodward
Publisher: Ascent Audio
Imprint: Ascent Audio
ISBN: 9798212392105
Publication Date: 15 November 2022
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: In Print
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Author Information
"Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help them to reimagine their brands and experiences. Building trust is the greatest opportunity for competitive advantage. So Ashley created HX TrustID-a groundbreaking tool to help companies measure, predict, and build trust with their customers, workforce, and partners. Amelia Dunlop is the chief experience officer at Deloitte Digital, as well as US Customer Strategy and Applied Design Leader. She helps organizations develop winning strategies that combine design, creativity, and strategy. She is a regular writer and speaker on the topic of elevating the human experience. Leanne Woodward has always wondered what was happening elsewhere. In someone else's story, in some other universe. Now she spends her days immersed in fantastical, dark, and thrilling tales. She's been behind the microphone for more than thirty years, working in radio as well as on commercial voice-over projects. Her theater and improv experience bring risk-taking, emotion, and depth to her performances. She loves learning accents and languages-currently, French! When not narrating, Leanne explores the ""real"" world with hikes into the wild and dangerous culinary experiments."
