Overview

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9780749450786

Table of Contents

• • Chapter - 0: Introduction;
• Section - ONE: The first dimension: belonging;
• • Chapter - 1.1: Just four steps: customer service and customer complaints;
  • Chapter - 1.2: Coffee and papers: positive mood and reading retreats for learning;
  • Chapter - 1.3: Edventure: learning encounters with people and place;
  • Chapter - 1.4: Different ways to know: spatial mapping of knowledge;
  • Chapter - 1.5: Listening to silence: experiencing silence through sensory focus;
• Section - TWO: The second dimension: doing;
• • Chapter - 2.1: Bike it!: teams, leadership and communication;
  • Chapter - 2.2: Altering reality: negotiating skills development;
  • Chapter - 2.3: Read all about them: an experience to develop writing skills;
  • Chapter - 2.4: Antiques Roadshow: developing product expertise in employees;
  • Chapter - 2.5: Hearing voices: voice work for reception and call-centre training;
• Section - THREE: The third dimension: sensing;
• • Chapter - 3.1: Brand sense: the role of senses in brand development;
  • Chapter - 3.2: Blindfold: communication and the senses;
  • Chapter - 3.3: Shape and colour: using the senses to generate conversations about learning and personality;
  • Chapter - 3.4: The rucksack and the fleece: effective presentations;
  • Chapter - 3.5: Nuts and bolts: systematic thinking - classifying and organizing;
• Section - FOUR: The fourth dimension: feeling;
• • Chapter - 4.1: Ace of spades: space for reflection;
  • Chapter - 4.2: Accessing emotions: popular metaphors;
  • Chapter - 4.3: Reframing, rewriting, rethinking: the emotions of fear and risk;
  • Chapter - 4.4: Unfinished statements: sentences that access the feeling dimension;
  • Chapter - 4.5: String lines: exploring journeys in life;
• Section - FIVE: The fifth dimension: knowing;
• • Chapter - 5.1: The marketplace: developing creativity and innovation;
  • Chapter - 5.2: How to get to...: developing higher thinking;
  • Chapter - 5.3: The Singapore obelisk: multiple intelligence (logical/mathematical);
  • Chapter - 5.4: Skills for researching and consulting: practitioner-researcher training;
  • Chapter - 5.5: Walk the talk: learning to understand complexity;
• Section - SIX: The sixth dimension: being;
• • Chapter - 6.1: Cards on the table: learning to change by playing cards;
  • Chapter - 6.2: Comic strips and newspapers: reflection and change using storylines;
  • Chapter - 6.3: Behavioural awareness: changing individual and group behavioural interactions;
  • Chapter - 6.4: Service learning: social and environmental responsibility;
  • Chapter - 6.5: Unmasking: the hidden and unknown self

Reviews

.. .Beard...presents 30 learning experiences (i.e. activities) that educational and training practitioners can put to use to promote learning on a wide range of topics, including service learning, corporate social responsibility, customer service skills, company product knowledge retention, strategic thinking and negotiating, financial skills, time management, and the development of innovation and creativity. -- Book News Inc.

. ..Beard...presents 30 learning experiences (i.e. activities) that educational and training practitioners can put to use to promote learning on a wide range of topics, including service learning, corporate social responsibility, customer service skills, company product knowledge retention, strategic thinking and negotiating, financial skills, time management, and the development of innovation and creativity. <br>-- Book News Inc.

Author Information

Colin Beard is a consultant and senior lecturer at Sheffield Hallam University. He works with clients internationally in corporate organizations, higher and further education and adult education.

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