Overview
Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future.
Full Product Details
Author: Kerry Patterson ,
Kerry Patterson ,
Graham Rowat ,
Tracy Maylett
Publisher: Gildan Media Corporation
Imprint: Gildan Media Corporation
ISBN: 9798200581481
Publication Date: 09 July 2019
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: Available To Order
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Author Information
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, a state-of-the-art innovative training company that has taught more than two million people. VitalSmarts has consulted with more than three hundred of the Fortune 500 companies. Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, a state-of-the-art innovative training company that has taught more than two million people. VitalSmarts has consulted with more than three hundred of the Fortune 500 companies. Graham Rowat, an Earphones Award-winning narrator, is a television and theater actor who is best known for his stage performance in Dracula, Beauty and the Beast, and Mamma Mia. Tracy Maylett, EdD, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from Brigham Young University. He is a recognized author and teaches in Brigham Young University's Marriott School of Management. Matthew Wride, JD, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington.
