Overview

In today's fast-paced world of healthcare, physicians require effective tools to help manage, adapt, and get ahead in their careers. As a physician leader, it's no secret that emotional intelligence (EI) and an emotional quotient (EQ) is critical to career and life success. Knowing how to use EI can improve relationships with your patients and interactions with your colleagues. Embracing emotional intelligence has become an essential aspect of contemporary culture. This well-written, concise, and practical book, The Emotionally Intelligent Physician Leader, serves as both an educational overview of EQ in healthcare, and a guide for physicians to follow in pursuit of achieving their fullest potential and balancing happiness with success. How does this book give you an advantage? Childs shares key lessons gleaned from her career to provide physician leaders with actionable information to improve their EQ, and build better relationships with patients, as well as others within their organizations. Here are some of the topics the author discusses in detail: - Physicians and managing up - The six primary emotions - Inter-departmental logistics - Delegation and practice efficiency - Basics of body language - When we have to say no to a patient - Patients making independent decisions - How to deal with difficult patients - Set the stage to establish boundaries - Shape patient satisfaction - Questions for peer discussions - The provider's role and relationships If you're a physician, The Emotionally Intelligent Physician Leader provides practical findings and insights with emphasis on how to employ your EQ in the most beneficial way.

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Reviews

In the national conversation about physician burnout, the Great Resignation, and patient dissatisfaction - until now - no one has focused on the need for clinicians to develop emotional intelligence skill sets as a booster of resilience and practice improvement. Susan Childs, a seasoned practice management consultant, brings her discerning eye to the matter with her usual emphasis on the practical and the possible. Her focus on real-life medical office dynamics refines this important topic to the right level of real-life clinical practice to make her book an important read for those of us focused on the wicked problems in contemporary medical practice dynamics. Grace E. Terrell, MD, MMM, CPE, FACP, FACPE Chief Product Officer IKS Healthcare High Point, North Carolina Susan Childs has demonstrated a keen, deep knowledge of the nooks and crannies of medical practice. For some of us, this book will be a great reminder of what drives us as human beings and professionals. For others, it will be a necessary primer on emotional intelligence and how to apply it to one's practice. It is obvious after reading the book that Susan has spent her career learning, teaching, and applying these concepts. I highly recommend this resource to physicians starting out in practice, those in mid-career, and those who'd like to improve their own emotional intelligence to create a better office environment. Indeed, absorbing and putting into practice some of these lessons will improve your relationship with your patients and perhaps even with yourself. Priya Wagle, MD AtlantiCare Physician Group, Otolaryngology Egg Harbor Township, New Jersey In medicine today, the human factor is often lost by the technical aspects, including EHR management, billing requirements, AI, etc. While technological advancements are critical, mastering the human element should never be overshadowed. Through her work, The Emotionally Intelligent Physician Leader, Susan reminds us how vital the physician-patient relationship truly is while delivering superior healthcare to our patients. Donna Nicholson, MBA, BSN, RN, CPCO Managing Director, Risk Solutions Curi Advisory Susan Childs skillfully captures the multifaceted nature of the demands of being a physician. She guides the reader to recognize that in our modern world of cutting-edge advancements, financial obligations, electronic medical records, and patient expectations, the real art of being a physician still lies in being a knowledgeable, empathetic, and relatable human. A successful physician can utilize Emotional Intelligence to lead, encourage, and inspire others. Childs' book is timely and relevant, meant to teach and challenge us to be our best using our gifts. Susan Glenn, MD, PhD Raleigh Neurology, Raleigh, NC Susan Childs' book, The Emotionally Intelligent Physician Leader, has real-world authenticity. The stories and recommendations ring true, informed by her 30 years of advising practice administrators and physician leaders. This isn't just another bland business read. It has true application to physician practice - a must-read. Louise Borda, CPC, MBA Senior Associate Dean California University of Science and Medicine

Author Information

Susan Fink Childs, FACMPE, a native of Glen Cove, New York, currently resides in Rougemont, North Carolina, with her husband, Garry, and one very spoiled cat. Her daughter, Cady, son Jacob, and daughter-in-law Mellissa also live locally, providing remarkable family meals, conversations, and gatherings.Ms. Childs established her career in Public Accounting and Medical Administration before forming Evolution Healthcare Consulting in 2002. She has over 30 years of experience in healthcare medical practice management and is a board-certified fellow of the American College of Medical Practice Executives (ACMPE).Susan is a subject matter expert in the Structural Equation Model (SEM) program on Emotional Intelligence and Practice Operations, applying awareness with experience guiding dynamic and practical workshops and practice retreats. Recognized for her trusted professionalism and proven approaches, she helps medical practices establish conscious processes and strategies that encourage and promote self-awareness. She believes every practice can create high-performance teams.Childs has an extensive background in medical practice operations, personnel and role development, revenue cycle management, front desk Time of Service (TOS) collections, communication, customer service, and physician communications. Susan is a national presenter and international author for organizations including AAPL, AAOE, AAP, MGMA, Ascent, ACC, and the AMA. She also served as the ACMPE Education Advancement Chair with MGMA.Ms. Childs is known for recognizing ingenuity and resourcefulness and bringing out the best in the medical office staff. Over her career, she has recruited employees from restaurants and donut shops solely due to observation of those people who take extra steps and initiative in their roles. Her objective is to help practices build compassionate, accessible care while ensuring each staff member is respected and recognized for their value, impact, and contributions to the practice. Peter B. Angood, MD, FRCS (C), FACS, MCCM, FAAPL(Hon), has provided senior executive leadership for all sizes and types of healthcare organizations. Since 2011, he has been chief executive officer and president of the American Association for Physician Leadership; the only professional organization solely focused on leadership education and management training for the physician workforce. The organization has members in more than 45 countries.Previously, Dr. Angood was first chief patient safety officer and a vice president for The Joint Commission where he oversaw the National Patient Safety Goals and other enterprise-wide, international patient safety initiatives. He also completed a two-year engagement with the National Quality Forum and National Priorities Partnership as Senior Advisor for Patient Safety before assuming the role of Chief Medical Officer with the Patient Safety Organization of GE Healthcare. During these engagements, Dr. Angood continued intermittent work with the World Health Organization (WHO) Patient Safety initiative after helping lead the early development of the WHO Collaborating Center for Patient Safety Solutions.Earlier in his career, after initially practicing with hospitals of the McGill University system, Dr. Angood was subsequently recruited to surgery faculty and hospital administrative positions at the University of Pennsylvania, Yale University, and Washington University in St. Louis. He completed his formal academic career as a Full Professor of Surgery, Anesthesia, and Emergency Medicine. Dr. Angood is a Fellow of the Royal College of Surgeons (Canada), the American College of Surgeons and the American College of Critical Care Medicine, which also recognized him as a Master of Critical Care Medicine. He has a history of active involvement with numerous professional organizations and served as president of the Society of Critical Care Medicine. Dr. Angood's research interests have addressed leading-edge problems; he has authored nearly 200 publications and is a well-recognized international speaker on the host of issues related to physician leadership. Dr. Angood is also a Fellow of the Explorers Club in New York City.Dr. Angood received his medical degree from the University of Manitoba in Canada and completed his general surgery training at McGill University in Montreal and fellowship training in trauma surgery and critical care medicine at the University of Miami/Jackson Memorial Hospital in Florida.

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