Overview

Proven strategies for navigating hard conversations, building team resilience and managing business transformation In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes and change. In this book, you'll discover a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, The Emotional Intelligence Advantage demonstrates how you can address conflict and facilitate change seamlessly. Embrace workplace challenges and focus on what you can control. Process emotions and effectively shift from defensiveness to solutions. Recognise your impact on others and build team resilience and emotional alignment. Ask the right questions to unify stakeholders and achieve shared goals. Apply strategies that drive progress, spark organisational transformation and deliver lasting results. A workplace thrives when people thrive. With this step-by-step framework for fostering emotional intelligence, you'll discover how to create a high-performing environment where each person feels safe and engaged. The Emotional Intelligence Advantage is a practical handbook for embedding emotional intelligence into your workplace effectively.

Full Product Details

Author:   Amy Jacobson
Publisher:   John Wiley & Sons Australia Ltd
Imprint:   John Wiley & Sons Australia Ltd
Dimensions:   Width: 13.70cm , Height: 2.50cm , Length: 21.30cm
Weight:   0.272kg
ISBN:  

9781394337941

ISBN 10:   1394337949
Pages:   272
Publication Date:   25 June 2025
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

About the Author vii Acknowledgements ix Prologue xi Part I: The emotional intelligence process 1 1 Understanding the EI process 5 2 Mastering the EI process 25 3 The constant evolution 37 Part II: Change intelligence 49 4 Our relationship with change 53 5 The change intelligence model 73 6 Step 1: Own and face the loss 79 7 Step 2: Feel and ask through the liminal space 93 8 Step 3: Drive the change like a champion 105 Part III: Difficult conversations 119 9 The excuse mindset 123 10 Five easy steps 135 11 The emotion over the situation 149 12 Putting it into practice The Emotional Intelligence Advantage 157 13 Managing up 177 14 Reflection 191 Part IV: High-performing teams 195 15 Team alignment 199 16 Trust 213 Conclusion: The emotionally intelligent workplace 235

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Author Information

AMY JACOBSON is a specialist in emotional intelligence and human behaviour in the workplace. Over two decades, Amy has developed a reputation of tough love and infectious energy for driving ownership, boosting performance and transforming workplace cultures through EI-focused initiatives.

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