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EFQM =

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Author:   Chris Hakes ,  itSMF - The IT Service Management Forum
Publisher:   Van Haren Publishing BV
Imprint:   Van Haren Publishing BV
ISBN:  

9789087530273

ISBN 10:   9087530277
Pages:   116
Publication Date:   30 June 2007
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
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Table of Contents

Introduction and Acknowledgements Content Why should you consider using the EFQM Excellence Model? The Development of EFQM and its Excellence Model EFQM and its Networks today The concepts behind the EFQM Excellence Model EFQM Excellence Model content and structure A five step plan for an effective Assessment of your organizations performance against the EFQM Excellence Model Step 1. Build understanding of and commitment to the Model Step 2. Be clear, from the start, on your reasons for doing it Step 3. Be clear on the part of the organization you are going to assess and in strategic context Step 4. Choose and use an effective method of Assesment Step 5. Conclude Actions Arising

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