Overview

It's been proven that kindness in the workplace has a stunning ROI. Kindness decreases stress, reduces employee burnout, and builds increasing levels of happiness and satisfaction in the workplace. Imagine a company culture where employees feel valued, recognized, and empowered enough to go the extra mile for customers and colleagues; where the leadership can be authentic, transparent, and connected to their team. The Economy of Kindness: How Kindness Transforms Your Bottom Line provides real life examples of companies that have employed kindness as their secret weapon to build and maintain their organizations. Author Linda Cohen documents the impact and results of companies utilizing and instilling a company culture of kindness to excel in adversity.

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9781636180885

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Reviews

Sometimes it takes us too long to recognize that someone has a special ability to get us to believe in something, to tie that belief to many things that can make us better, and to suggest changes to our behavior to make it happen. Linda Cohen is a delightful storyteller who combines those elements to help understand how kindness can be the 'game changer' in business and in life. J. J. Sorrenti, CEO Best Life Brand As a business leader, it's refreshing to read about a soft skill like kindness not only being acceptable in leadership, but actually integral in creating a great culture, retaining clients, and increasing ROI. Cohen's use of examples and stories from businesses of all sizes from the corner jewelry store to large online companies drove the point home and gave me inspiration to look for new ways to let both our team and our clients know that we truly care about their experience with us. Pamela Mack, President, Occuscreen This book is a must read for leaders who are searching for the crystal ball that will help grow their business and keep their employees engaged and happy. Employees are looking for purpose and connection at work. Linda Cohen brings all of it together in this deeply meaningful book. Every organization should make this required reading for all employees! Brooke Jones, VP, Random Acts of Kindness Foundation Linda Cohen has shared so many ways and so many reasons to build a culture of kindness in our organizations. This book is an important read and an inspiration. Suzanne Washington, CEO, Meals on Wheels People In her book, Cohen reminds us that kindness in the workplace is the true trickle down economics. Hire with an eye to a kind and caring soul, train with kind encouragement, treat your employees with understanding and empathy, and you will see them model that behavior to your customers with a genuineness and authenticity that creates a loyal following. Kindness is its own virtue, but the ROI in retention of your staff and clientele is measurable. Pat Welch, Founder/CEO Boly Welch Kindness isn't just good for your soul as a human being-it's also a smart move for your business. Cohen's book, filled with heart- warming stories, highlights how kindness is critical for thriving organizations. Kelli Harding, MD, MPH Author of The Rabbit Effect: Live Longer, Happier, and Healthier with the Groundbreaking Science of Kindness

Author Information

Linda Cohen, also known as the Kindness Catalyst, has been a nationally recognized kindness expert and professional speaker for over a decade. Cohen works with a wide variety of businesses and associations on the ROI of Kindness. Her first book, 1,000 Mitzvahs: How Small Acts of Kindness Can Heal, Inspire and Change Your Life, was published in 2011 by Seal Press. She served as president of the National Speakers Association Oregon Chapter in 2018-19. Cohen earned her BA from American Jewish University and an MA from Brandeis University. Originally from New England, she now resides in Oregon with her husband. They have two spirited young adult children.

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