|
![]() |
|||
|
||||
OverviewFor businesses seeking to gain the edge over their competitors, benchmarking is an increasingly popular tool used to compare operations and performance. ten Raa elegantly presents the techniques and theory to explain how performance indices and rankings are developed and how they can be used to improve efficiency, productivity and profitability. Full Product DetailsAuthor: Thijs ten RaaPublisher: Bloomsbury Publishing PLC Imprint: Red Globe Press Dimensions: Width: 13.80cm , Height: 1.20cm , Length: 21.60cm Weight: 0.303kg ISBN: 9780230224384ISBN 10: 0230224385 Pages: 128 Publication Date: 25 November 2008 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Out of Print Availability: In Print ![]() Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsWhat is Benchmarking and Why is it Useful? Linear Programming in one Lesson The Technique of Benchmarking Case study 1: Spanish Restaurants Case study 2: Indian Banks Case study 3: Korean Quality Management Case study 4: Austrian Banking Deregulation Efficiency, Productivity and Profitability Case study 5: U.S. Manufacturing Case study 6: U.S. Hotels Case study 7: European Railways Efficiency Ranking Case study 8: Dutch Economics and Business Schools Returns to Scale Case study 9: U.S. Real Estate Investment Trusts Case study 10: European Railways Returns to Scale Concluding Remarks.Reviews'Many people in business talk about benchmarking. This book provides techniques that actually enable you to do it'. - John Kay, author of The Truth about Markets 'This elegant book shows how to measure the relative operational efficiency of enterprises. It provides both theoretical guidance and practical examples of techniques that can help identify underperforming and overperforming groups in your organization. Anyone interested in performance evaluation will want to read this book.' -- Hal Varian, Professor of Economics, Business and Information, University of California at Berkeley, USA This is a smart and delightful way of showing the theoretical underpinning of data envelopment analysis. Experts in linear programming and aficionados of Data Envelopment Analysis as well as the brightest of students will love this short book for the elegance and purity of its reasoning.' - Tom Weyman-Jones, Loughborough University "'Many people in business talk about benchmarking. This book provides techniques that actually enable you to do it'. - John Kay, author of The Truth about Markets 'This elegant book shows how to measure the relative operational efficiency of enterprises. It provides both theoretical guidance and practical examples of techniques that can help identify underperforming and overperforming groups in your organization. Anyone interested in performance evaluation will want to read this book.' -- Hal Varian, Professor of Economics, Business and Information, University of California at Berkeley, USA ""This is a smart and delightful way of showing the theoretical underpinning of data envelopment analysis. Experts in linear programming and aficionados of Data Envelopment Analysis as well as the brightest of students will love this short book for the elegance and purity of its reasoning.' - Tom Weyman-Jones, Loughborough University" Author InformationThijs ten Raa has been affiliated with NYU and Erasmus University and is now Associate Professor of Economics at Tilburg University, The Netherlands. He has published eight books, and numerous articles. In 2006 he was awarded the Wassily Leontief Centennial Medal. Tab Content 6Author Website:Countries AvailableAll regions |