Overview

Have you ever felt like you were ungrounded, caught in a rut, identifying with songs about freedom and independence? This is a passionate, moving, self-reflective, and uninhibited record of life.The protagonist moved from New York to join America Online in Utah, just to learn he would be spending all of his time retaining customers by giving them free-trial extensions. Every customer who joined AOL with a free disc - picked-up from Blockbuster Video or a supermarket would call to cancel before their free-trial ended. This call center hell is revealed from a journal that is now available to the public. Read the inside-story from 2004. The corporate giant came to a Normal Rockwell-esque town and hired hundreds of Utahns to keep AOL members on their free trials and maintain the appearance of a stable market.The story follows the personal quest of an upwardly-mobile professional in search of harmony through relationships with his son and an elusive romance. The quest for a wife and more children while time seems to run out is a challenge. Furthermore, career development takes a back seat to personal needs. Noteworthy, the narrative is journal-like with AOL in the back story.About the author: Steven Charles Hirschfeld was educated in New York and Utah. He is the author of more than twenty works of fiction and nonfiction, including The Diary of 9-11 - Anthrax Era: 2001.

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9781790358229

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