The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual
Author:   Markesha Grant Tatum
Publisher:   Gem Publishing
Volume:   1
ISBN:  

9780692688045


Pages:   168
Publication Date:   06 April 2016
Format:   Paperback
Availability:   Available To Order   Availability explained
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The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual


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Overview

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

Full Product Details

Author:   Markesha Grant Tatum
Publisher:   Gem Publishing
Imprint:   Gem Publishing
Volume:   1
Dimensions:   Width: 12.70cm , Height: 1.00cm , Length: 20.30cm
Weight:   0.186kg
ISBN:  

9780692688045


ISBN 10:   0692688048
Pages:   168
Publication Date:   06 April 2016
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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