The Definitive Guide to It Service Metrics
Author:   Kurt McWhirter ,  Ted Gaughan
Publisher:   Itgp
ISBN:  

9781299468627


Pages:   311
Publication Date:   01 January 2012
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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The Definitive Guide to It Service Metrics


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Overview

The metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business this book will show you how to do this, too. This book is the first book to be published in the itSMF USA Thought Leadership series.

Full Product Details

Author:   Kurt McWhirter ,  Ted Gaughan
Publisher:   Itgp
Imprint:   Itgp
ISBN:  

9781299468627


ISBN 10:   1299468624
Pages:   311
Publication Date:   01 January 2012
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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