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Knowledge@Wharton is the online business analysis journal of the Wharton School of the University of Pennsylvania. The site captures relevant knowledge generated at Wharton and beyond by offering articles and videos based on research, conferences, speakers, books, and interviews with faculty and other experts on current business topics. Barbara E. Kahn is the Patty and Jay H. Baker Professor of Marketing and the director of the Jay H. Baker Retailing Center. She is an internationally recognized scholar on variety seeking, brand loyalty, retail assortment issues, and patient decision-making whose research provides marketing managers with a better understanding of the consumer-choice process. She has been quoted or featured in the New York Times, Wall Street Journal, Financial Times, Washington Post, USA Today, NPR's Marketplace, and elsewhere. Barbara E. Kahn is the Patty and Jay H. Baker Professor of Marketing and the director of the Jay H. Baker Retailing Center. She is an internationally recognized scholar on variety seeking, brand loyalty, retail assortment issues, and patient decision-making whose research provides marketing managers with a better understanding of the consumer-choice process. She has been quoted or featured in the New York Times, Wall Street Journal, Financial Times, Washington Post, USA Today, NPR's Marketplace, and elsewhere. Karen Saltus has narrated television and radio commercials, audiobooks, textbooks, multimedia, film, and voice prompts for interactive telephone applications. She began her career thirty years ago at a radio station in Portland, Maine. She later became a creative director for a station in Massachussetts. In 1994 she became a full-time freelance voice-over talent.

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