Overview

Customer service is more than just a buzzword. It's a way of life. The Customer Service Handbook will show you the ins and outs of the customer service industry, from how to get started in this career field to how to handle difficult situations with grace and poise. You'll learn everything from how to properly greet customers when they enter your establishment to how to handle difficult situations or complaints with confidence. This book will prepare you for any situation-from customer satisfaction surveys to customer complaints about your products or services. The Customer Service Handbook is designed for anyone who wants to work in customer service, but it's also useful for those who want to improve their current customer service skills or simply brush up on their knowledge of what makes good customer service great!

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